The General Directorate of Public Finances (DGFIP) is one of the few administrations to have undergone in-depth reform. Two out of three agents find the changes too rapid, according to the social barometer published by the Solidaires Finances Publiques union.

Within the DGFIP, two out of three agents find the changes too rapid (above in November 2019 during a demonstration in Paris in which the general secretary of the CGT, Philippe Martinez participated).

With nearly 20,000 jobs lost in ten years, the tax administration is at the forefront of state reform. It is even one of the rare administrations to have changed in depth. But this change is accompanied by a growing unease among the agents, warns the Solidaires public finances union in a report. “We are facing a“ more work-less resources ”scissor effect. At the same time as this drop in staff, we had to deal with an increase in the number of cases, a growing technicality of public management, new developments each year in the Finance Law, including for major changes such aswithholding tax ”, underlines Vincent Drezet, national secretary of the organization.

The tax union has published data from the social barometer produced each year by the General Directorate of Public Finances (DGFIP). The latest reports, dating from autumn 2018, show lower job satisfaction: 63% of agents said they were satisfied, compared to 72% a year earlier; 53% consider that they have the necessary resources to do their work, 10 points less than in 2017. And two out of three agents find the changes too rapid within their administration.

Suffering at work

Another notable statistic, 3,212 agents (out of a workforce of 101,143 people) expressed a situation of suffering at work, ie 25% more than in 2011, even if this perception may be subjective. Not all indicators are alarming: the number of “burnouts”, for example, is stable from year to year; the number of agents confronted with a situation of harassment at work is rather on the decline.

Data for 2019, collected this fall, is not yet available. They will make it possible to measure the social climate in the light of the transformations awaiting the DGFIP. In September, a call to strike was followed by 36% of the agents, before the mobilization crumbled during the following movements. The unions expressed their opposition to the restructuring of the treasury network. A third of them are called to disappear, knowing that permanence must be provided in public service houses.

Implementation of the “right to make mistakes”

This is not the only change awaiting tax officials. This administration is on the front line for the implementation of the “right to make mistakes”. “The Essoc law changes the philosophy of tax audit, but you cannot at the same time provide advice and control”, says Vincent Drezet.

The trade unionist underlines for example the difficulty of the agents vis-a-vis measures like the fiscal guarantee. This provision implies that the points examined during a control and which have not given rise to an enhancement will be considered as tacitly validated by the administration. “However, you do not always have time to see everything in a control”, he explains.